Using a proactive approach, Netanco assures the management of any problem that appears to the customer's IT system. Technical Support Service consist of a National support system, parts inventory, logistics, tools and methodologies for a quickly resolution of the customer's problems.

Netanco provides complete After-Sales Services: Operational Support, Technical Advice and Guidance, Emergency Recovery, Technical Documentation, Online Services and Support Tools, Help-Desk & Ticketing and Maintenance Services.

All the activities performed to solve the incidents are tracked and logged and managerial escalation may reach the level of Top Management.

  • network operation consultancy,
  • on-site and off-site technical support,
  • spare-parts management,
  • Help-Desk and varied SLA conform with requests, including 24x7 availability,
  • on-site maintenance services.
Netanco support may be contacted 24x7 by telephone, or via e-mail.